Global Customer Success Manager

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🌍 Global Customer Success Manager

(Remote Opportunity in Nepal)

Angelswing is seeking a dynamic and proactive Global Customer Success Manager to lead our customer success initiatives, drive user engagement, and contribute to our growth globally. This role is pivotal in driving customer success at every stage of their product usage journey to successful product adoption.

📌 Role Overview

At Angelswing, you will experience the forefront of B2B customer success in the innovative sector of drone reality capture technology for construction sites. We are looking for a seasoned customer success manager with a deep understanding of products, technologies, markets, and industries to execute our go-to-market strategy. Join us in our next growth phase! 😊

🛠️ Responsibilities

Provide consulting, technical support, and customer relationship management to maximize customer experience
Monitor the entire customer journey and proactively provide consulting and technical support at each stage to ensure customers derive maximum value from our product
Build and strengthen relationships with customers
Collaborate with product teams to resolve customer issues and communicate customer demands to the product team
Contribute to the validation of new technologies and products to enhance product value
Collaborate with the sales team to close deals and provide post-sales support, including identifying customer needs and offering technical advice

✅ Required Qualifications

Alignment with Angelswing’s mission and vision
Minimum of 3 years of experience in B2B customer success/technical support in related industries such as con-tech, drone reality capture, and AI/CV
A customer-centric approach with the ability to identify customer needs and solve problems
Strong communication skills to collaborate effectively with cross-functional teams
Excellent execution skills and a strong desire to achieve goals